The Madison Concourse Hotel & Governor's Club

The Madison Concourse was amazing in all aspects. Coordinator Shana was attentive, helpful, and supportive. The space has been redone since the online photos were taken, and was perfect for our needs. The ability to walk upstairs to bed after a long day was also great. Guests loved the food, and the costs were reasonable. They are great!

I was over all happy but felt very rushed during the reception. The communication about our bill and pre-pay was poor on their end and the final bill was late getting to us and incorrect. Some of the incorrect items were fixed but some of the over charges we ended up eating just to move on with our lives. They lost our cake topper which I am not happy about, However they were very accommodating with rooms and parking. I felt they did try very hard to please us. I felt like they went above and beyond with some things but in hind sight, I feel when you give some one that much money, they should go above and beyond with everything. I was happy with a lot and disappointed with a few things so all in all they were a good vendor.

I was over all happy but felt very rushed during the reception. The communication about our bill and pre-pay was poor on their end and the final bill was late getting to us and incorrect. Some of the incorrect items were fixed but some of the over charges we ended up eating just to move on with our lives. They lost our cake topper which I am not happy about, However they were very accommodating with rooms and parking. I felt they did try very hard to please us. I felt like they went above and beyond with some things but in hind sight, I feel when you give some one that much money, they should go above and beyond with everything. I was happy with a lot and disappointed with a few things so all in all they were a good vendor.