home >  categories >  jewelry >  diamond nexus  >  reviews

Diamond Nexus

Services:

Jewelry

A world leader in diamond simulants
Phone: (800) 509-4990 
2500 North Mayfair Road, Milwaukee, WI 53226
 
Overall Rating
4.3 out of 5.0
Quality of Service:
4.3/5.0
Responsiveness:
4.3/5.0
Professionalism:
4.3/5.0
Value for Cost:
4.2/5.0
Flexibility:
4.2/5.0
 
25 Total Reviews
 
Kathryn
Wedding: 7/4/13
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I have the Luna solitaire as my engagement ring and I also have the Honey earrings. I have not had any problems with my ring and it is BEAUTIFUL! My fiance got this ring for under $1000 and if we had gotten a mined diamond ring of the same size (1.5 carat) and excellent cut, clarity, and color; the ring would be at least $15,000 and as a budget conscious girl, I don't even plan on spending that on the whole wedding. The shipping was fast (I live in Japan and have everything shipped to FPO) and emails were received throughout the order and shipping process. I have picked out a DNL wedding band and a right hand ring as well. I would recommend them to anyone!
bdaine
Wedding: 2/15/13
2.6 out of 5.0
Quality of Service:
3.5/5.0
Responsiveness:
4.5/5.0
Professionalism:
0.5/5.0
Value for Cost:
0.5/5.0
Flexibility:
4.0/5.0
DNL claims to have "real" man-made diamonds, but the stones they sell look just awful after a day of wearing them.... I think they're just a CZ.. which I'd be fine with, if I didn't pay so much. From reading their site and viewing their videos I expected so much more. I'm very disappointed.
engagedwithld
Wedding: 11/12/11
4.2 out of 5.0
Quality of Service:
4.5/5.0
Responsiveness:
4.0/5.0
Professionalism:
4.5/5.0
Value for Cost:
4.5/5.0
Flexibility:
3.5/5.0
Absolutely beautiful ring. Excellent service.
Tiffany
Wedding: 11/5/11
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I got my ring for here and it's amazing we ordered online it fit perfect it was wrapped amazingly and the ring has a lifetime warranty.
Stephanie
Wedding: 10/14/11
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I got my earrings from here and live them.
Kae
Wedding: 8/3/11
1.7 out of 5.0
Quality of Service:
1.0/5.0
Responsiveness:
0.5/5.0
Professionalism:
2.0/5.0
Value for Cost:
3.0/5.0
Flexibility:
2.0/5.0
I received my engagement ring from diamond nexus lab, and at first it was gorgeous, because of course i was drunk on love! Then I noticed that the center stone was completely crooked. I sent it back and they fixed it, about a month later i got my ring back and the center stone started getting super foggy? So I called them again, because they DO NOT return customer service emails. They said to just return the ring and they would replace the center stone, so I got a new ring and the side diamonds started falling out. WTF? SO I called them again and I am on my fourth or fifth version of my engagement ring, and the center stone is starting to get foggy again. I am probably going to switch to a moissanite center stone, still reasonable and not an imitation diamond. Good luck, at this point I would not reccomend, even though the price is sooooo tempting. Just wait for your shipping and repair costs to keep sending it back!
AMNFANTASTIC
Wedding: 7/23/11
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
BLING! CaCHING! So glad we found out about them at a wedding show. Got my dream ring within our budget.
yayita84
Wedding: 5/29/11
4.7 out of 5.0
Quality of Service:
4.5/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
4.5/5.0
Flexibility:
4.5/5.0
I got the Cinderella staircase ring and so far I love it, it sparkles and have nothing to envy tot he real diamonds.Price was excellent for the 1.2 center carat stone, and the service they offer had worked great for me.I am also trying to sell oneof my nexus lab rings because we end up getting 2 sets and my sister did not end up getting married, so if anyone is interested and want a cheaper price and info send me an email I will gladly respond, yayita_garcia@hotmail.comThanks
nicole and manuel
Wedding: 4/16/11
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
My rings are beautiful and best of all affordable. I was able to have the ring of my dreams without putting my husband in the poor house!
chargingsurf
Wedding: 3/9/11
4.9 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
4.5/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
Hey I see people bitching about the rings.... ITS A FAKE, you know that going into it. My fiancee and I decided that we could not afford the ring we wanted right now so we chose DNL. I guess they should say its a CZ if labs are testing it as such, but all I know is the ring is beautiful, the setting is solid well built and without flaw, the stones have a ton of fire and she is proud to wear it. Also we dealt with Scott in Customer Service and he was great so I dont know what to tell you other then if you want a diamond go broke and buy it if you want to be responsible and get a nice fake then buy it here.
Angryman
Wedding: 2/5/11
1.6 out of 5.0
Quality of Service:
2.0/5.0
Responsiveness:
1.5/5.0
Professionalism:
2.0/5.0
Value for Cost:
1.5/5.0
Flexibility:
1.0/5.0
Unlike most of these comments, I don't work at Diamond Nexus. Bought this from a ring and at first it was great. Then the stone actually chipped! I was told these were as hard as diamonds, just as it says on the site. My girlfriend wasn't punching diamonds or anything so I know it's inferior in hardness. I called them and told them and they said that because my ring was set by another jeweler, the warranty was voided. WHAT A RIP! Then they said if I wanted, that I could buy a new diamond and send them my ring to set. It cost 50 $ bucks for a "setting kit" which is essentially a box to put your ring in. Then you have to pay another $50 to have it reset. The customer services didn't respond to my email and I had to call to get this information. They totally didn't care and said it was probably the people that set my ring's fault. This is not at all true, I had the ring for months before it chipped and got it set at Micheal C. Fina in NY, a really nice place. I DO NOT RECOMMEND.
jackson
Wedding: 1/2/11
2.8 out of 5.0
Quality of Service:
4.0/5.0
Responsiveness:
3.5/5.0
Professionalism:
3.5/5.0
Value for Cost:
0.5/5.0
Flexibility:
2.5/5.0
Sorry, but the 1ct diamond earrings that I purchased are no comparison to my "real" diamond earrings. They dont look good at all. Poor imitation.
AmyJ
Wedding: 12/27/10
2.8 out of 5.0
Quality of Service:
2.5/5.0
Responsiveness:
3.5/5.0
Professionalism:
3.0/5.0
Value for Cost:
2.5/5.0
Flexibility:
2.5/5.0
I was a little frustrated with many of the previous comments because they look like they were written by some company employees for Diamond Nexus Labs. Here's my story if it helps: I sincerely thought it was a man made diamond or "lab" diamond because of all their wording. I took the ring in to get sized after getting it (this was about 3 months ago) and when you go to get it sized the jewelry store has to write down what the stones are and what they appraise at. They said it was cubic zirconia. I said that I had specifically called their customer service department and they flat out said it was not cz or any type of cz. I felt betrayed because they told me no, and a really professional jewelry store said of course it is, here is how we can tell, we've seen these come in and showed me some independent research/lab report by a quick google search on their computer.So these are cubic zirconia and they are falsely misleading consumers to believe they are not cz. Nice setting though, I might order some cz off of Ebay and get it set there.
Christine and Randy
Wedding: 10/15/10
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I get SO many compliments on my engagement ring and wedding ring! The husband and I decided to get these as my "daily rings". GORGEOUS! And their customer service is surpassed by none. HIGHLY recommended =)
mary
Wedding: 8/21/10
4.8 out of 5.0
Quality of Service:
4.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
very good
LoveWorkedItOut
Wedding: 6/25/10
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I must say, that I Love my DNL rings. My fiance and I drove 2hrs to walk in the store because I was unsure of the quality and although the website is GRAND, I wanted to see for myself. When we got to the store, I thought, I wonder why they dont have more locations. Upon entering the store, we were greeted (just like lets say, Rogers and Holland) by a knowledgeable rep. She showed us everything we wanted to see and was very patient. So many choices! Because I was overwhelmed, the choice became a blur and then it appeared that the stones had a kaleidoscope effect, the rings glistening colors made me think costume jewelry. I started to think, Will everyone be able to tell that its not a "mined" diamond. Truthfully, I told the rep, that I would be right back. We left the store, went to Rogers & Hollands, and was no more impressed. Too costly, small stones, and alot of the natural diamond centers were cloudy. So we went back and boy am I glad. The 2nd time around I spotted the ring right away but we still went back home to mull it over. Within 2 days, we placed our order on a Monday and the rep Rushed it, so we got the box within 4 days (ENGRAVED). Wow, talk about fast. THE PRESENTATION WAS BEAUTIFUL. I even picked my fiances band, and when we opened the pkg together, we were SO PLEASED. Beautiful!!! All of our friends were so impressed and cant even tell the difference. Matter of fact, a few thought the rings were Platinum set because of the elegance and style. My new husband says, I hooked him up! Looks like he broke the bank! We are are super pleased and glad that we didnt change our minds. Love him and Love the rings!
Chuck
Wedding: 4/9/10
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I received many many compliments, and it was above my fiance's expectations.I have several friends getting married in the next few years and they were all so excited to hear about being able to lease such beautiful jewelry from Diamond Nexus Labs. Thank you again for your help.
Rosie
Wedding: 2/19/10
4.7 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
4.5/5.0
Value for Cost:
4.5/5.0
Flexibility:
4.5/5.0
The ring my husband got for me was from Diamond Nexus Labs , and it was a complete surprise. I didn't know he ordered it, but he told me afterwards. From the ring itself, I would have to say that it is a very beautiful and classy ring, looks very high quality.
Patricia Tolman
Wedding: 1/2/09
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I bought a bonds of love ring, absolutely loved it, but the band discoloured after 3 months. I admit I wear my ring all the time, but still was very disappointed. When I contacted them, took a few days for them to get back with me. Blah, blah, blah... Anyways, bottom line I sent back old,ring, they are, as we speak, making me a new ring, and not only that, they actually have let m e order a complimentary piece of my choice, FREE! At first, it was a little rough, but the customer service is excellent, and they will bend over backwards to make you a happy customer. RECOMMEND HIGHLY AND NO, I HAVE NO AFFILIATIONS WITH DNL.
[::emh] and Bradley
Wedding: 9/19/08
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
Highly recommend if you are looking for beautiful, cost effective jewelry. My ring is a 3.6 carat diamond that was man made which made it more affordable. My wedding band has a small chip in it which I will send back for a new one. I was VERY happy with my ring and didn't care one bit that it was a man made diamond instead of natural. It's prettier and bigger than any of my friends' rings and no one suspects that it's man made. Very very happy and am confident they will exchange the chipped band quickly and respectfully.
 
 
Find Diamond Nexus reviews from newlyweds in Milwaukee that used Diamond Nexus for wedding Jewelry services.